Pullman Khao Lak Resort

Great pools, good gym, lovely staff, comfortable rooms, tasty food

Great pool, large comfortable beds, well designed rooms and helpful staff

Actually we took the hotel shuttle from Phuket airport to the hotel and everything was running smoothly. The driver was already waiting for us in the arrival hall wir our name and ride was smoothly. During the arrival at the hotel a welcome drink was offered to us with a refreshing towel. Pretty nice to start with. After some general introduction and the key card handover, we were guided to the hotel room. Unfortunately the room was located directly infront of the main air condition machine, which causes a lot of noise inside the room. After one short talk to the front desk lady, Jee Gin, she understood the concern and directly offered two alternative rooms in the same category. Within 2h the room was ready and we moved to the new room. We are 2 adults and 2 kids. The family room is perfectly designed for a family, even with older ones, as u can separate the kids room completely from adults. Best room design I ever seen in a hotel for families. The area of the hotel is as well super nicely designed. It has a long pool with different heights and also a kids club, which operates from 10-18 o'clock. The kids really enjoyed the time there and were happy about games, drawings etc the stuff was doing with them. The beach is awesome and completely without annoying water sport activities. Just good to relax. The beach bar play some relaxing club sounds, but not too noisy. Also you get a digital assistant for your room, which is super confident, if you need something to order or have any complains. This also worked perfect. Coming from the digital assistant to the real stuff. Especially one lady in the front desk, Jee Gin, took so much care about us. This is what you expect the treatment in a 5 star Resort to be! No matter if we had question or just want to have a chat, she always understood to take time for her guests. Sometimes the people make the difference. In our case it was her. The resort should be really happy to have her on board 👍🏻

The resort is a without doubt one of the best in the area. By far better than other huge resorts with very surprisingly much higher valuations. Rooms really comfortable, clean and peaceful. Extremely beautiful premises and landscape, beautiful beach.

The hotel is impeccably clean, and the staff is exceptionally friendly and welcoming. Ryan from the front office is a tremendous asset to the team—he is incredibly helpful, attentive, and goes above and beyond to ensure a great guest experience. Nikki from the restaurant also deserves special mention for her kindness and willingness to assist. Both Ryan and Nikki truly elevate the overall experience.